Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping 

Domestic shipping within the US is free.   Paintings will be shipped via USPS or UPS.

 

International Shipping

We offer international shipping to the following countries:  Austria, Australia, Belgium, Canada, Switzerland, Czechia, Denmark, Spain, Finland, United Kingdom Ireland, Israel, Italy, Japan, Netherlands, Norway, New Zealand, Poland, Portugal, and Sweden.

If your country is not listed here but you would like to purchase a painting, please send us a message via our Contact page.

DHL, UPS, and USPS are offered at checkout for international shipping.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us via the Contact page with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

All sales are final.

In the event that your order arrives damaged in any way, please email us as soon as possible at sarahbmartinez@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sarahbmartinez@gmail.com